• Developed an AI chatbot to streamline client onboarding, reducing client onboarding time by 30%.
  • Enhanced data entry efficiency by fine-tuning Large Language Models (LLMs) with historical data, achieving a 40% reduction in time required for new client data input.
  • Utilized LLMs for efficient and effective in-house employee training programs.
  • Led training sessions for employees, focusing on hands-on experience with new AI tools and best practices in AI implementation.
  • Automated the manual customer support system, enhancing operational efficiency.
  • Employed tools such as Python, OpenAI Assistant APIs, and Vector DB in various projects.